Delete Account
MyDukaan — Your Business. Simplified.
Request removal of your account and associated personal data.
Request deletion by email
You can request deletion without signing in or installing the app.
Email support@mydukaan.paygridtech.com with the subject “MyDukaan account deletion request”. Include the email address or phone number linked to your account and your shop name so we can identify your account. A reason is optional. Do not send your password.
The MyDukaan team will verify your request and contact you about the next steps. Nothing is deleted when you send a request. Your account keeps working until it is dealt with.
What happens to your data
We review requests to remove your account and associated personal information, including your name, email address and phone number, subject to legal, security and legitimate recordkeeping requirements.
Shared shop records, such as orders and payments, are kept where needed to maintain the business's records. We will explain any information that must be retained and the applicable retention period when handling your request.
For more information, read our Privacy Policy.